IcTherapy

This project was a month-long design challenge for Global UXD's Design Jam, which tasked teams to create digital solutions that could help people with problems they may face as a result of the COVID-19 pandemic. My team and I decided to create a digital solution for patients in recovery from severe cases to prevent any consequential damage.

Role: UX/UI Designer, User Researcher

How might we help COVID-19 patients recover and prevent the complications of Post-Intensive Care Syndrome when physicians are likely to be overwhelmed with the high influx of patients and unable to see patients in person as often as usual?

The Problem

Many survivors of severe COVID-19 cases are likely to suffer from Post-intensive Care Syndrome, which can result in a loss in cognitive function (25-75% of ICU survivors) and mental health issues in the form of depression, anxiety, and PTSD (up to 62% of ICU survivors).

Occupational therapists and mental health professionals are likely to be overwhelmed by the increase in patients in the aftermath of this pandemic, which will likely lead to less individual attention for survivors who are recovering.

Constraints

The biggest restraint we faced during this process was the time constraint. We only had about a two week period to take the project from initial concept to a finished, interactive prototype and create a presentation to share our final product with the other 200+ designers participating.

Unfortunately, due to the time restraints we were not able to conduct any user testing and thus had to use our intrinsic knowledge of best UX practices and consideration for the needs of the user to guide the design of this project.

User Research & Persona Development

To guide our design, we decided to look into the demographics of severe COVID-19 patients and found using this New York Times report that 74.5% of hospitalized cases are 50 years old or older, 54.4% are male, and 89.3% have an underlying health condition.

We created the persona of Michael to guide the design of our design and ensure that we were achieving all of the goals we set out to fulfill with this product, and ensure we were meeting the needs of our users.

Brainstorming & Wireframes

In our research of Post-Intensive Care Syndrome, we found that the three main complications associated with it are loss in cognitive function, mental wellness, and physical ability. We decided to create an app that curates daily exercises for the patient each day that evaluates their performance in each of the three categories, sends the results of these exercises to the physician for their evaluation, and then allows the physician to update the patient on their progress.

Onboarding Screen

Home Screen

Exercise Screen

Each team member took a few days to tackle the challenge themselves, and then after this brainstorming period we reconvened and cherry picked select concepts from each of our interpretations to create a wholistic wireframe that would guide the final product.

Final Design

When the user first starts up the app, they are greeted with a splash screen until the launch screen loads, which prompts the user to either sign up or log in. After signing up, the user is presented a screen with an input field for an authorization code, which is given to medical practitioners when they create an account on the medical side of the project to allow patients to join the doctor's network, which opens up the connection between the physician and patient.

To get our user acclimated with the app's functionality, we designed an onboarding flow that laid out the process step by step in an easy to understand structure.

After the initial onboarding, the user is presented the home screen, which serves as a dashboard that highlights their daily activities up top, and below offers a variety of other functions. In the main navigation bar below, users can move to the activities panel, which again highlights the curated daily activities up top, but also prevents a variety of other cognitive and wellness exercises for the user.

After each exercise, the user is prompted to provide feedback on their experience, so the doctor knows whether the exercises being assigned are either too difficult or not challenging enough. While designing this app, we wanted to ensure as much potential for the patient to communicate their recovery experience just as much as they would be able to do during an in-person session.

If I had more time...

If I had more time with this project, I would've liked to develop the physician's side of the application as well. With the time allotted, we decided to only focus on the patient's side of the experience, however I would have liked to explore designing another perspective of the app as well.